Rooride Privacy Policy

Effective Date: 28/09/2026

Welcome to Rooride, your go-to carpooling app in Australia. At Rooride, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information, and your rights concerning your personal data.

‍

1. Information we collect

Registration and Profile Information: Includes your name, email address, phone number, profile photo, driver's license (if applicable), and payment information. However, please note that payment processing is handled securely by our partner, Stripe, and we do not store your payment card details on our servers.

User Generated Content: Such as ratings, reviews, preferences, and any other information you choose to provide.

Technical and Usage Information: We collect information on how you interact with our services, including app usage, device information, and log data.

‍

2. How we use your information

To provide and personalize our Services: Including setting up your user account, matching you with carpooling opportunities, and facilitating communications between users.

To ensure a safe and trustworthy community: We may use your information to verify identity, conduct checks against databases such as driving records or identity verification services, and encourage a respectful user interaction within our app.

To improve and develop our Services: By analyzing how you use our services, we can improve and personalize your experience on Rooride.

To communicate with you: About your account, security updates, and promotional offers that may be of interest to you.

‍

3. Sharing your information

With other users: To facilitate carpooling, we share necessary profile and contact information with other users you're matched with.

Service providers: We use third-party services for payment processing (Stripe), analytics, messaging, and other functionalities. We share your information with these providers as necessary for them to provide their services to us.

Legal purposes: We may disclose your information if required by law or if we believe it's necessary to prevent fraud or abuse of our services.

Business transfers: If Rooride, or all or part of its assets, is sold, transferred or otherwise acquired, your information, including your name, profile, trips, payments and account history, may be transferred to the buyer as part of that transaction. The buyer will continue to handle your information in accordance with this Privacy Policy, unless you are notified otherwise. Before such a transaction, we may share information with a prospective buyer and its advisers, under a written confidentiality agreement and solely so that they can assess the business. We never share your email address, phone number, identity documents, bank details or messages with a prospective buyer before the transaction is completed. If you do not want your information to be transferred, you can delete your account at any time from the app or by writing to support@rooride.app.

‍

4. Your rights

Access and Control: You have the right to access, correct, or delete your personal information held by Rooride. You can also object to or limit certain processing of your data.

Portability: You have the right to receive a copy of your personal data in a structured, machine-readable format.

‍

5. Data security

We implement robust security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

‍

6. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our app or website and updating the "effective date" at the top.

‍

7. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact us at support@rooride.app

‍